1. About these terms
Mechoon (the "Service") is a robotics and artificial intelligence learning platform, including the website, web app, learning content, generated code and the Mechoon Live Link firmware. It is provided by Teclox (Private) Limited, a company incorporated in Sri Lanka ("Teclox", "we", "us" or "our").
"You" means the adult who creates and manages the account, and, where the account is opened for a school or organisation, that organisation. Our Privacy Policy explains how we handle personal information and forms part of these terms.
2. Who may use Mechoon
- Account holders must be adults. You must be at least 18 years old (or the age of majority where you live) to create an account. When you register you confirm that you are an adult and that you are the parent, legal guardian or teacher of any child who uses the account, or an adult learner.
- Children use Mechoon under supervision. Children may use the Service through an adult's account with that adult's permission and supervision. You are responsible for the child's use of the Service and for making sure it is appropriate for them.
- Schools and organisations. If you accept these terms for a school or organisation, you confirm you have authority to do so, and the organisation is responsible for its users and for any parental notice or consent its policies or local law require.
3. Your account
- Give accurate information and keep it up to date.
- Keep your password secret and tell us straight away if you think someone else has used your account. You are responsible for activity under your account.
- Each plan allows a set number of devices. Do not share or resell access beyond your plan's device limit.
- One free trial is available per person and per device. Creating extra accounts to get more trials is not allowed.
4. Free trial, plans and payment
- Prices. Prices are shown on our website in Sri Lankan Rupees (LKR) and include any taxes we are required to charge unless stated otherwise. We may change prices for future purchases; a change never affects a plan you have already paid for.
- Payment by bank transfer. You pay by bank transfer using the reference code shown in the app, then upload a copy of the bank slip. We activate your plan after we have checked the payment, normally within the time shown on our website. Your plan period starts when it is activated.
- No automatic renewal. Plans do not renew automatically. You choose whether to buy another period when your plan ends.
- Pauses. We may, at our discretion, pause a plan on request (for example during exams).
- Refunds. If we cannot activate your plan, or you paid by mistake and the plan has not been activated, we will refund the payment to the account it came from. If the Service has a fault we cannot fix within a reasonable time, contact us within 14 days and we will offer a fair partial or full refund. Otherwise, payments for activated plans are non-refundable except where the law requires.
- Consumers in the EU and UK. You have a 14-day right to cancel a purchase of digital content. By asking us to activate your plan immediately, you agree that this right ends once activation is complete.
5. Acceptable use
You agree not to, and not to allow anyone using your account to:
- break any law or anyone's rights, or use the Service to harass, bully or harm anyone;
- upload or enter unlawful, harmful, hateful or sexually explicit content, or other people's personal information without permission;
- try to get around plan, trial or device limits, security rules or access controls;
- copy, resell, or make the Service or its learning content available to others outside your plan;
- reverse engineer or interfere with the Service, except where the law gives you that right; or
- use automated means to access the Service in a way that puts an unreasonable load on it.
6. AI features and third-party services
- The built-in offline AI works without any account or internet connection.
- You may choose to connect a third-party AI provider by entering your own API key. Your use of that provider is under its own terms, privacy policy and charges, which are your responsibility. Keep your key safe; it is stored only in your browser.
- AI output can be wrong, incomplete or unexpected. It is a learning aid, not professional advice. Please supervise children when they use AI features.
- We are not responsible for third-party services, websites or shops linked from the Service.
7. Building real robots safely
Mechoon includes guides for building real robots with electronic parts. Building real hardware carries risks that the simulator does not.
- An adult must supervise all real-world building, wiring, charging and testing.
- Batteries (especially lithium-ion cells) can overheat, catch fire or leak if damaged, short-circuited or charged incorrectly. Follow the manufacturer's instructions and never leave charging batteries unattended.
- Tools such as soldering irons, hot-glue guns, knives and saws can cause burns and cuts. Use eye protection where appropriate and keep small parts away from young children.
- Part prices and shop information are estimates to help you plan and may change. We do not sell parts and are not responsible for products bought from third parties.
To the extent permitted by law, you build and use real robots at your own risk.
8. Your content
Robot designs, programs and projects you or your child create ("Your Content") belong to you. You give Teclox a limited licence to store, copy and process Your Content only as needed to provide the Service to you, such as backing it up and showing it on your devices. You can download or delete Your Content at any time. Code generated by the Service for your robot (for example Arduino code) may be used freely for your personal and educational projects.
9. Our intellectual property
The Service, including its software, design, lessons, text, graphics, the Mechoon name, logo and mascot, is owned by Teclox or its licensors and is protected by intellectual property laws. Under these terms you receive a personal, non-exclusive, non-transferable right to use the Service for learning while your account is in good standing. The Service includes open-source software that is licensed under its own terms (for example Three.js, Blockly and Lucide icons); nothing in these terms limits your rights under those licences.
10. Changes and availability
We work to keep Mechoon available and improving. We may change, add or remove features, and the Service may sometimes be unavailable for maintenance or reasons beyond our control. If we make a change that significantly reduces what a paid plan includes, we will tell you and offer a fair remedy, such as a pro-rata refund.
11. Ending your account
- You can stop using Mechoon and delete your account at any time in the app (Account > Privacy & data).
- We may suspend or close an account if it breaks these terms, if required by law, or to protect users or the Service. Where reasonable, we will tell you why first and give you a chance to fix the problem.
- If we close an account without good reason connected to your conduct, we will refund any unused part of a paid plan.
12. Disclaimers and limitation of liability
The Service is an educational tool provided "as is" and "as available". To the fullest extent permitted by law, we do not promise that it will be error-free or uninterrupted, or that simulation results will match real-world behaviour.
To the fullest extent permitted by law, Teclox is not liable for indirect or consequential losses, or for loss of data you did not back up, and our total liability to you for any claim related to the Service is limited to the amount you paid us in the 12 months before the claim.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be limited by law, and nothing affects your statutory rights as a consumer.
13. Governing law and disputes
These terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka. If you have a concern, please contact us first so we can try to resolve it informally. Any dispute that cannot be resolved this way will be subject to the jurisdiction of the courts of Colombo, Sri Lanka. If you are a consumer living in another country, you keep the protection of the mandatory laws of your country and may bring proceedings in your local courts.
14. Changes to these terms
We may update these terms from time to time. If a change is material, we will tell you in the app and ask you to accept the new terms before you continue using your account. If you do not agree, you can stop using the Service and delete your account, and we will refund any unused part of a paid plan.
If any part of these terms is found to be unenforceable, the rest remains in effect. These terms, together with the Privacy Policy, are the whole agreement between you and Teclox about the Service.